When a fibre cut, fire, or storm takes your network offline, the clock starts ticking. Our job is to get you back up and running. We provide the emergency crews, temporary hardware, and physical repairs to fix the damage and certify the connection.
For clients who cannot afford to wait, we also offer standby Service Level Agreements (SLAs) for a priority response.
A major network outage is a crisis, not just an inconvenience. It can stop your operations cold, hurt customer trust, and cost you money. We have on-call crews, specialized equipment, and experience to stabilize the situation, make the necessary repairs, and get your critical systems back up and running.
We provide the hands-on services needed to physically rebuild and restore your network after an incident.
Call our 24/7 line to get our on-call crews moving. We handle the urgent on-site assessment, find the fault, and start the physical repairs.
If your facility is offline, a pre-built trailer can get you running. We design and deploy these mobile network units to act as a temporary hub, restoring service while permanent repairs are underway.
We can often set up temporary fibre or wireless links to bypass the damaged section of your network, bringing critical connections back online quickly.
We can work with you before an incident to create a formal recovery plan. This plan maps out the steps and ensures a faster, more coordinated response when you need it.
Your recovery follows a clear process focused on speed and stabilization.
Your call activates our 24/7 response. We gather the facts and immediately send the right crews and equipment to your site.
Once on-site, our team assesses the damage. The first priority is to make the area safe and prevent any further damage.
Our crews begin physical repairs, like splicing cut fibre or replacing damaged hardware. If needed, we deploy a DRT or temporary link to get your core services back online as fast as possible.
After the permanent fix is in place, we test and certify every connection. We only hand the network back to you once we have proof it’s performing correctly.
Our service focuses on the physical recovery of your network after incidents like major fibre cuts, storms, floods, or fires that damage your infrastructure or facilities.
A DRT is a mobile trailer or portable unit containing pre-staged network equipment (like servers, switches, and transport gear). It can be deployed to a damaged site to act as a temporary data centre or headend, restoring service much faster than waiting for a full facility rebuild.
Yes. For clients who require a guaranteed response time, we can create a Service Level Agreement (SLA). An SLA puts us on standby to respond to your needs on a priority basis.
The fastest recovery is one that’s already planned. By working with us to create a recovery program or SLA ahead of time, you ensure our team knows your network and is ready to respond immediately. That preparation is the best way to reduce downtime.
Let’s discuss a plan to protect your network. If you have an active emergency, call our 24/7 support line now.
