You get a 24/7 response for fibre faults, cuts, and weather events. Our crews provide rapid triage, locate the fault, splice or replace the hardware, and test the line to get you back up and running. Service Level Agreements (SLAs) are available.
When a fibre line is cut or a storm damages your infrastructure, you can’t wait in a normal service queue. You need an on-call team that can respond immediately.
Our emergency restoration service is built for these high-urgency events. With six yards across Ontario and multiple on-call crews, we are set up for rapid dispatch to get your network repaired and your customers back online.
We provide both 24/7 emergency response and proactive maintenance plans to keep your network reliable.
We offer 24/7 response for fibre cuts, storm damage, accidents, or any other event that takes your outside plant offline.
You get access to our crews for urgent, unplanned construction needs, such as replacing a damaged pole or conduit.
We clean up and repair the damage after a major weather event, including pole replacements, removal, and re-stringing aerial cables.
You can dispatch our technicians as your "smart hands" for rapid, on-site support and troubleshooting at your remote sites.
We help you avoid outages with regular maintenance on your OSP shelters, including HVAC, grounding, alarms, and power systems.
We perform scheduled or on-demand testing of your electrical and grounding systems to ensure they are safe and compliant.
We also maintain older systems, including Coax sweep tests and component replacement.
We can deploy mobile network trailers to provide temporary service while permanent repairs are made.
Your emergency call triggers a clear four-step process to get your service restored as fast as possible.
We offer 24/7 emergency response for urgent situations. We collect the critical details and mobilize the appropriate crew based on availability and location.
Our team arrives on-site, assesses the damage, and works to identify the exact fault, whether it’s a hidden fibre cut or a damaged piece of hardware.
The crew performs the physical repair. This could mean fusion splicing a fibre line, replacing a damaged pole, or deploying a DRT for temporary service.
You get proof the fix is complete. We test the repaired line with OTDRs and other equipment to certify that service is fully restored to its original standard.
Yes. For clients who need a guaranteed level of service, we can create a formal Service Level Agreement (SLA) that ensures a priority response time for your critical infrastructure.
Our response time depends on your site’s location and the terms of your SLA. With six yards across Ontario, our crews are positioned for rapid dispatch to get to your site quickly.
You don’t have to wait for an emergency to have a plan. We can work with you to create a proactive maintenance program or an SLA. If you have an active emergency, call our 24/7 support line now.
